Golsbat Privacy Policy — How Your Information Is Kept Safe

This Privacy Policy applies to the Golsbat (https://golsbat.click) platform and all associated services. By creating an account or using Golsbat's services, you are deemed to have accepted this Privacy Policy.

Golsbat believes your personal data belongs to you. We only collect what is necessary, keep it secure, and you can request to view or update it at any time.

Golsbat follows international data protection standards. Users will be notified by email or on the platform before any major changes are made.

Golsbat collects only the information needed to provide its services. Full details are outlined below:

Information collected at registration:

• Full Name & Date of Birth
• Email Address & Mobile Number
• Residential address
• Preferred Language & Currency

Information collected during KYC verification:

• Copy of national ID card or passport
• Selfie or video verification if required
• Proof of address (utility bill or bank statement)

Automatically collected information:

• IP Address & Device Type
• Browser and operating system information
• How long and where time was spent on the platform
• Login time and location data

Financial & Betting Information:

• Deposit and withdrawal history
• Partial payment method details (full numbers are never stored)
• Betting history and gaming patterns

Golsbat uses your data for the following specific purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Service Delivery: To process betting, gaming, payments, and withdrawals.
• Customer Support: To respond to your complaints or questions and to resolve any issues you may have.
• Legal Compliance: To meet AML (Anti-Money Laundering), KYC, and other regulatory obligations.
• Security: To detect fraud, identify multiple accounts, and prevent suspicious activity.
• Relevant Contact: To send important account updates, security alerts, and offers you have requested.
• Service Improvement: To analyse user experience and improve the platform.

Golsbat never sells your personal data to third parties. However, certain information may be shared in specific situations necessary for running our services:

• Payment Provider: Minimum necessary information is shared with bKash, Nagad, Rocket, and similar providers to process transactions. These providers have their own privacy policies.
• Game Provider: Limited session data is shared with game providers such as Evolution Gaming, Pragmatic Play, and PG Soft for the purpose of operating games.
• Legal Authority: Golsbat is required to disclose information in response to a court order or a lawful request from a regulatory authority.
• Security Partners: Encrypted data may be shared to operate fraud detection systems.

All third parties who receive data are required to comply with Golsbat's privacy standards. Any partner found to be in breach of these standards will have their relationship with Golsbat terminated.

Golsbat uses industry-leading technology to keep your data secure:

• SSL 256-bit Encryption: All data transmissions are encrypted. HTTPS with a browser padlock ensures your connection is secure.
• Two-Factor Authentication (2FA): An extra layer of security at login — your account stays protected even if your password is compromised.
• Data-at-Rest Encryption: Data stored on servers is also kept in an encrypted state.
• 24/7 Security Monitoring: Automated systems monitor for unusual activity around the clock.
• Regular Security Audits: Independent third parties regularly audit Golsbat's security infrastructure.
• Login Alerts: An email alert is sent whenever your account is accessed from a new device or an unusual location.

That said, no one can guarantee absolute security on the internet. We encourage you to keep a strong password, never share it with anyone, and avoid logging in over public Wi-Fi.

Golsbat uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. Below is an overview of the types of cookies we use:

Optional cookies can be disabled through your browser settings. However, disabling essential cookies may prevent Golsbat from functioning correctly. Golsbat does not use third-party advertising tracking cookies.

Every Golsbat user has certain important rights regarding their personal information:

To exercise any of these rights, email us at support@golsbat.click. Golsbat typically responds within 30 days. Complex cases may take up to 90 days.

Golsbat does not retain any data longer than necessary. Retention periods by data type:

Once the retention period ends, data is permanently deleted or anonymized in a way that makes individual identification impossible.

Age is verified during registration. If a user registers with a false date of birth and this is later proven, the following applies:

• The account will be closed immediately.
• Collected data will be deleted as soon as reasonably possible.
• Any deposited funds will be returned in accordance with legal procedures.

If you suspect a minor is using Golsbat, please notify us at support@golsbat.click. We will act promptly.

For any privacy-related questions, complaints, or requests to exercise your rights, please contact Golsbat:

• Email: support@golsbat.click (use subject line "Privacy Request")
• Live Chat: Via the chat button at the bottom right of the website, 24/7
• Response Time: 24 hours for general queries, 30 days for privacy requests

If you believe Golsbat is not handling your data properly, please raise a complaint with our support team first. If the issue remains unresolved, you may escalate it to Golsbat's licensing authority. Golsbat takes every privacy complaint very seriously.